Refund policy
RETURN & REFUND POLICY
Last updated: 17 September 2026
At HOME STRETCH, we want you to be confident in your purchase. This Return & Refund Policy explains how returns, refunds, cancellations, damaged products and faulty products are handled.
HOME STRETCH is operated by TBS ECOMMERCE LTD.
30-DAY RETURN POLICY
We offer a 30-day return period. You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be in substantially the same condition in which you received it and must not show excessive wear, damage, misuse or use beyond what is reasonably necessary to inspect or try the product.
Where possible, the product should be returned with its original packaging, accessories, instructions and any other items supplied with the order.
Proof of purchase or your order number may be required.
HOW TO START A RETURN
To request a return, contact us at:
support@homestretchgoods.com
Please include:
• Your order number
• The email address used to place the order
• The reason for the return
• Photographs or video where the return relates to damage, a fault or an incorrect item
If your return is accepted, we will provide the appropriate return instructions and the correct return address.
Do not send products to our registered business address unless we specifically instruct you to do so.
Our registered office at 128 City Road, London, EC1V 2NX is not necessarily our returns facility.
Items returned without contacting us first may be delayed or may not be accepted.
CHANGE-OF-MIND RETURNS
For voluntary change-of-mind returns, the customer is responsible for the cost of returning the product unless we tell you otherwise or applicable law requires us to cover the cost.
We recommend using a tracked delivery service when returning an item.
We cannot accept responsibility for a return that is lost before reaching the return location provided by our customer support team.
Where permitted by applicable law, additional charges paid for expedited, express or premium delivery are not refundable beyond the cost of our standard delivery option.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete or you receive the wrong product, contact us at support@homestretchgoods.com as soon as reasonably possible.
Please provide your order number and photographs or video showing the issue where appropriate.
Where we confirm that a product is faulty, damaged or incorrect, we will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include:
• A replacement
• A repair
• Replacement parts
• A partial refund
• A full refund
Where the problem is our responsibility, HOME STRETCH will cover reasonable return shipping costs where a return is required.
CONDITION OF RETURNED PRODUCTS
You may inspect or try a product to the extent reasonably necessary to determine its nature, characteristics and functionality.
Where legally permitted, we reserve the right to reduce a refund if a returned product has lost value because it has been used, damaged or handled beyond what would reasonably be necessary to inspect it.
Products that have been deliberately damaged, modified, misused or used contrary to supplied instructions may not qualify for a voluntary return.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after we process a refund for it to appear in your account. Your bank, card issuer or payment provider may require additional processing time.
If more than 15 business days have passed since we confirmed that your refund was processed and you have not received it, contact:
support@homestretchgoods.com
EXCHANGES
If you would like a different product, size or variation, contact our customer support team.
Where direct exchanges are not available, you may be asked to return the original product for a refund and place a new order.
ORDER CANCELLATIONS
If you need to cancel or amend an order, contact us as soon as possible at:
support@homestretchgoods.com
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once it has entered fulfilment or has been dispatched.
If the order has already been dispatched, you may need to receive it and then follow our normal returns procedure.
PROMOTIONAL AND SALE ITEMS
Unless an item is clearly identified as final sale before purchase, products purchased during a sale or promotion remain subject to this Return & Refund Policy and applicable consumer law.
CONSUMER RIGHTS
Nothing in this policy limits or excludes any rights you have under applicable consumer protection law.
For eligible consumers in the United Kingdom, certain online purchases may be cancelled within 14 days after receiving the goods without giving a reason.
Where these statutory cancellation rights apply, you will normally then have a further 14 days to return the goods.
Other rights may apply if a product is faulty, not as described or not fit for its intended purpose.
Consumers in other countries or US states may have additional rights under local law.
CONTACT US
HOME STRETCH
Operated by TBS ECOMMERCE LTD
Email:
support@homestretchgoods.com
Website:
homestretchgoods.com
Registered office:
TBS ECOMMERCE LTD
128 City Road
London
EC1V 2NX
United Kingdom
Company number:
15375705