Terms of service
TERMS OF SERVICE
Last updated: 17 September 2026
These Terms of Service govern your use of homestretchgoods.com and your purchase of products from HOME STRETCH.
HOME STRETCH is operated by TBS ECOMMERCE LTD.
By accessing our website or purchasing products from us, you agree to these Terms of Service together with any other policies referenced on our website.
ABOUT US
HOME STRETCH is operated by:
TBS ECOMMERCE LTD
Registered office:
128 City Road
London
EC1V 2NX
United Kingdom
Company number:
15375705
Email:
support@homestretchgoods.com
Website:
homestretchgoods.com
OUR ONLINE STORE
Our store is hosted using Shopify, which provides the ecommerce platform through which we offer products to customers.
ELIGIBILITY
By placing an order, you confirm that you have legal capacity to enter into a contract or have the appropriate permission to do so.
You agree to provide accurate, current and complete information when placing an order.
PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, features and other information displayed on our website are accurate.
However, colours and appearance may vary depending on lighting, displays and manufacturing variations.
Product specifications may occasionally be updated or improved.
PRICES
Prices are shown in the currency displayed on the website.
Applicable taxes, shipping charges and other charges will be displayed at checkout where required.
We reserve the right to change product prices at any time before an order is placed.
PRICING AND LISTING ERRORS
Despite our efforts, pricing, description or technical errors may occasionally occur.
Where an obvious error affects an order, we reserve the right to correct the error.
If payment has already been taken and we cannot fulfil your order at the correct price or under the correct terms, we will contact you and, where appropriate, provide a refund.
ORDERS
Placing an order constitutes an offer to purchase the selected products.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
A product is unavailable.
Payment cannot be authorised.
We suspect fraud or misuse.
There is an obvious pricing or listing error.
We cannot deliver to the address provided.
The order violates these Terms.
If we cancel an order after collecting payment, the appropriate amount will be refunded.
PAYMENTS
Payments are processed using approved third-party payment providers.
You agree to provide accurate and authorised payment information.
SHIPPING AND DELIVERY
Delivery information and estimates are provided through homestretchgoods.com, at checkout or in order communications where applicable.
Delivery estimates are not guarantees unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier disruption, customs processing, weather, public holidays and unusually high order volumes.
Please review our Shipping Policy for additional information.
RETURNS AND REFUNDS
Returns, cancellations, exchanges and refunds are governed by our Return & Refund Policy.
Nothing in these Terms limits consumer rights that cannot lawfully be excluded.
HOME STRETCH WELLNESS PRODUCTS
HOME STRETCH products are intended for general consumer wellness, comfort and recovery purposes unless expressly stated otherwise.
Information provided through our website, advertisements, product pages, emails, packaging, instructions or other materials is for general informational purposes.
It should not be treated as individual medical advice.
Unless expressly stated and lawfully authorised, HOME STRETCH products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
PRODUCT SAFETY
You are responsible for reading and following all instructions, warnings and safety information supplied with your product.
Products incorporating electrical muscle stimulation or other electrical stimulation technology must only be used in accordance with the supplied instructions and safety warnings.
If you have a medical condition, an implanted electronic medical device, are pregnant, are under medical supervision or are uncertain whether an electrical stimulation product is suitable for you, seek advice from an appropriately qualified healthcare professional before use.
Do not use any product contrary to its instructions or warnings.
Stop using a product if you experience unexpected pain, irritation, discomfort or another adverse reaction and seek appropriate advice where necessary.
USER RESPONSIBILITIES
You agree to use HOME STRETCH products only:
For their intended purpose.
In accordance with supplied instructions.
In accordance with applicable warnings.
In a reasonable and responsible manner.
To the extent permitted by applicable law, we are not responsible for loss or damage caused by deliberate misuse, unauthorised modification, failure to follow instructions or use contrary to product safety warnings.
INTELLECTUAL PROPERTY
All content on homestretchgoods.com, including HOME STRETCH branding, product names, photographs, graphics, text, designs, videos, logos and other materials, is owned by or licensed to TBS ECOMMERCE LTD unless otherwise stated.
You may not copy, reproduce, republish, distribute, modify, commercially exploit or create derivative works from our content without permission except where permitted by law.
REVIEWS AND USER-GENERATED CONTENT
If you submit a review, image, video, testimonial, comment or other content, you confirm that:
You have the right to submit it.
It does not infringe the rights of another person.
It is not knowingly false, unlawful, abusive or defamatory.
Where you submit content for publication, you grant TBS ECOMMERCE LTD a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and adapt that content for the operation and promotion of HOME STRETCH, subject to applicable law and any separate agreement we make with you.
PROMOTIONS AND DISCOUNT CODES
Promotional offers and discount codes may be subject to additional terms.
Unless stated otherwise:
Discounts cannot be exchanged for cash.
Discount codes may not be combined.
Offers may expire.
Certain products may be excluded.
We reserve the right to cancel or correct a promotion affected by a genuine error, fraud or misuse.
THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with third-party websites and services.
We are not responsible for websites, services or content that we do not operate or control.
PROHIBITED USE
You must not use homestretchgoods.com:
For unlawful purposes.
To commit fraud.
To violate intellectual property rights.
To transmit malware or harmful code.
To interfere with website security or functionality.
To attempt unauthorised access to systems or information.
To scrape or extract content for unauthorised commercial use.
LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.
To the maximum extent permitted by applicable law, TBS ECOMMERCE LTD will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was entered into.
Nothing in these Terms affects statutory consumer rights that cannot lawfully be excluded.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses reasonably incurred by us as a direct result of your unlawful use of our website or material breach of these Terms.
SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
NO WAIVER
A failure by us to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.
GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer located elsewhere, you may also benefit from mandatory consumer protections available under the laws of your place of residence.
Nothing in these Terms removes consumer rights that cannot lawfully be excluded.
CHANGES TO THESE TERMS
We may update these Terms from time to time.
The Terms applying to an order will normally be those in effect when the order was placed.
CONTACT US
HOME STRETCH
Operated by TBS ECOMMERCE LTD
Email:
support@homestretchgoods.com
Website:
homestretchgoods.com
Registered office:
128 City Road
London
EC1V 2NX
United Kingdom
Company number:
15375705