Shipping policy
SHIPPING POLICY
Last updated: 17 September 2026
This Shipping Policy explains how HOME STRETCH processes and delivers customer orders.
HOME STRETCH is operated by TBS ECOMMERCE LTD.
ORDER PROCESSING
After you place an order, you will receive an order confirmation using the contact information provided at checkout.
Orders must be processed before they are dispatched.
Estimated processing and delivery information applicable to your order will be displayed on homestretchgoods.com, at checkout or communicated to you through your order confirmation where appropriate.
During product launches, promotional periods, holidays or periods of unusually high demand, processing may take longer than usual.
DELIVERY ESTIMATES
Estimated delivery times are provided in good faith and are based on normal carrier and fulfilment conditions.
Unless we expressly guarantee a particular delivery date, delivery estimates are not guaranteed delivery dates.
Delivery times may be affected by circumstances outside our reasonable control, including:
Carrier delays.
Customs processing.
Weather disruption.
Transport disruption.
Public holidays.
High shipping volumes.
Incorrect or incomplete delivery information.
Other unexpected logistical events.
ORDER TRACKING
Where tracking is available, tracking information will normally be provided after your order has been dispatched.
Tracking information may take some time to become active after a shipping label is created or the parcel is transferred to the carrier.
FULFILMENT LOCATIONS
HOME STRETCH works with fulfilment, logistics and shipping partners to deliver orders efficiently.
Depending on product availability and your delivery location, products may be dispatched from different fulfilment facilities.
A shipment may travel internationally before reaching its final destination.
If an order contains multiple products, they may occasionally be dispatched separately.
SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information at checkout.
Please check your shipping address carefully before completing your purchase.
If you notice an error after ordering, contact:
support@homestretchgoods.com
as soon as possible.
We will make reasonable efforts to correct an address before dispatch, but we cannot guarantee that changes can be made after an order has entered fulfilment.
INCORRECT OR INCOMPLETE ADDRESSES
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be returned to the sender or delivery facility.
Where legally permitted, additional shipping charges may apply if you request that the order be sent again.
DELIVERY DELAYS
If your order is significantly delayed, contact:
support@homestretchgoods.com
and we will assist in investigating the shipment.
Where applicable consumer law gives you additional rights in relation to delayed delivery, those rights remain unaffected.
LOST PARCELS
If tracking has not updated for an extended period or you believe that your parcel has been lost in transit, contact:
support@homestretchgoods.com
We may need to conduct an investigation with the carrier or fulfilment provider before issuing an appropriate resolution.
Depending on the circumstances, an appropriate resolution may include a replacement or refund.
ORDERS MARKED AS DELIVERED
If tracking indicates that your parcel has been delivered but you cannot locate it, please first:
Check around the delivery location.
Check any designated safe place.
Check with members of your household.
Check with neighbours where appropriate.
Review any delivery photograph or carrier notification.
If you still cannot locate the parcel, contact:
support@homestretchgoods.com
and we will assist where reasonably possible.
DAMAGED SHIPMENTS
If your order arrives damaged, contact us as soon as reasonably possible at:
support@homestretchgoods.com
Please include your order number and photographs or video showing the condition of the product and packaging where appropriate.
Please retain the packaging until the issue has been resolved.
CUSTOMS, DUTIES AND TAXES
Applicable taxes and charges collected by HOME STRETCH will be displayed at checkout where required.
Some international shipments may be subject to customs procedures, import taxes, duties or other fees imposed by authorities in the destination country.
Where such charges are not collected by HOME STRETCH at checkout, they may be payable by the recipient depending on applicable law and the delivery terms communicated when the order is placed.
PRE-ORDERS
Products offered for pre-order may have different estimated dispatch or delivery dates.
Where a product is being sold on a pre-order basis, the estimated timing will be displayed on the relevant product page or communicated during the order process.
If there is a material delay to a pre-order, we will provide an update where appropriate.
MULTIPLE SHIPMENTS
We may occasionally fulfil an order in more than one parcel.
Receiving one parcel does not necessarily mean that the entire order has been delivered.
You should receive tracking information for additional shipments where tracking is available.
CONTACT US
For shipping or delivery enquiries:
HOME STRETCH
TBS ECOMMERCE LTD
Email:
support@homestretchgoods.com
Website:
homestretchgoods.com
Registered office:
128 City Road
London
EC1V 2NX
United Kingdom
Company number:
15375705